If you receive a damaged or defective item, please email us the order number & the product condition within 7 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.
Please note that unauthorized returns may be refused or disregarded.
If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the damaged or defective items to us. These damaged/defective items must be returned to us securely packaged and wrapped.
After we received the product, we will examine and test the defective item(s). If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.
Compensation for the shipping costs will be provided by the issue of either a coupon or a MTMTshop credit to your account and will ONLY be offered if the package is returned by Regular Air Mail.
No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services. If the package was returned by a shipment method other than regular Air Mail, MTMTshop reserves the right to decide on the amount of shipping refund provided based on the cost of a regular Air Mail shipment. Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund.
Reports of defective products on a replacement shipment will not be entertained. It generally takes about 2-3 weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.
HK Telephone / WhatsApp / LINE : (+852) 6088-5323